Growth in manufacturing does not rely solely on product quality
– it is equally dependent on how quickly and seamlessly you move the customer from need to order. This affects margins, customer satisfaction, and your ability to scale.
Ninetech helps manufacturing companies digitize sales and aftermarket processes through customer portals, B2B e-commerce, PIM/product catalogues, CPQ, and smart AI assistants—built on the Microsoft stack and enhanced by our frameworks. Further strengthened by a secure and well-considered process where we harness the power of AI-driven development.
The most common challenges we solve
Fragmented customer journey
Quotes, orders, documentation, and support exist in separate silos. We bring everything together in a customer portal with login, permissions, and traceability.
Slow quotes & unnecessary errors
CPQ and configurable product catalogues reduce manual handling and ensure consistent pricing and variant logic.
Difficult to find drawings & manuals
AI Search & Assist provides fast self-service in both portal and field—with secure boundaries for data.
Technical debt and downtime
Ninetech Care & Improve ensures proactive maintenance, management, and support with SLA.
Concrete business impact of a modernized
digital sales process
1. Shorter sales cycles – from weeks to days
With CPQ and rules-based configuration, the number of manual steps is reduced and more people in the organization can create accurate quotes without expert support. This helps opportunities move faster through the pipeline.
2. Fewer errors in quotes and orders
Rules-based configurations, connections to product data, and automated pricing logic eliminate human error—especially important for complex industrial products with multiple variants.
3. Higher conversion through self-service
B2B buyers want to do more on their own: configure, find documentation, view pricing, and place orders without waiting for a salesperson. A self-service portal meets that expectation head on.
4. Lower internal cost per deal
When salespeople, technicians, and engineers no longer have to chase data across Excel files and ad hoc tools, time is freed up, processes are standardized, and margins improve.
5. More accurate quotes
Integrations between CPQ, PIM, and ERP ensure that the right item, price, variant, and options are always used—resulting in more stable margins and fewer pricing deviations in production.
6. Reduced dependency on individuals
Rules-based configuration, centralized product data (PIM), and automated quote logic enable more people in the organization to sell complex products.
7. Improved aftermarket business
Digital portals with documentation, spare parts, and filter ordering increase customer loyalty and drive both topline growth and recurring revenue.
8. Increased competitiveness through data-driven decisions
Customer data, order flows, and product logic are brought together in a system that can be analyzed, optimized, and used to improve both sales and production management.
What we deliver
B2B e-commerce
Customer-specific assortments, price lists, order history, and approval flows.
Websites
Brand-building, engaging, and conversion-driven.
CPQ & product configurator
Guided configuration, compatibility, real-time pricing, and ERP integrations.
Customer portals
Login, order status, document archive, service cases, training.
PIM systems
Centralized data management, more efficient workflows, scalability, and flexibility.
AI Search & Assist
Domain-trained search and assistant solutions for documentation, spare parts, and troubleshooting.
Why Ninetech?
Industry focus
Decades of B2B digitalization with a strong focus on manufacturing.
Structural capital
Reusable frameworks/components that reduce both cost and risk.
End-to-end responsibility
From strategy and concept to development, management, and optimization—one partner, not just a supplier.
We would be happy to tell you more about our strong offering for the manufacturing industry!
Contact Björn for an initial dialogue about how Ninetech can support your business.
Björn Johannessen Chief Sales Officer +46722150185 bjorn.johannessen@ninetech.comCurious about our frameworks?
They act as accelerators when we develop your solution – whether you need a customer portal, a product configurator, or perhaps an e-commerce solution.