Digitala verktyg för 25 länder

Med en verksamhet som sträcker sig över 25 länder och 6 kontinenter är samarbete och att säkert kunna dela information internt viktiga framgångsfaktorer.

Global finansiell aktör

Kunden är en av de större i världen inom sin bransch och levererar lösningar och tjänster över 6 kontinenter. Kunden har ca 5 000 anställda fördelade på ett 40-tal kontor i 25 olika länder. Genom att tillhandahålla beprövad teknik i kombination av en mångsidig produktportfölj hjälper man sina kunder att planera, optimera och genomföra sina affärsvisioner.

Ninetech har arbetat med kunden kring verktyg och samarbetsplattformar i mer än 15 år. Med uppstart i Lotus Notes vidare mot Java för att under senare år främst verka i området SharePoint och O365.
Ninetech ansvarar också för att underhåll, förvaltning och daglig ”operations” utförs enligt så kallad 'best practise'. Ninetech utgör en del av kundens interna IT, support- och serviceorganisation. Här jobbar vi i nära samarbete med Microsoft och drar nytta av vårt guldpartnerskap.
Ninetech ansvarar även för strategisk rådgivning och är koordinerande och samordnande gentemot verksamheten.
Ninetech har högsta säkerhetsklassificering, då kunden bedriver en verksamhet med stora krav inom säkerhetsområdet

Digtiala verktyg för 25 länder

01. Utmaning

Att erbjuda verksamheten säkra, men ändå enkla och attraktiva sätt att samarbeta inom ramarna för gällande säkerhets- och auditkrav.

Att vara följsam, proaktiv och att fånga upp nya behov i en expansiv verksamhet som är i tillväxt och ständig förändring.

02. Lösning

Vi identifierade kundens behov och kunde erbjuda en setup av tjänster som på ett tydligt sätt matchar användarnas behov. Tjänsterna har vi gjort tillgängliga via en self-service portal.

Att ständigt omvärldsbevaka, hålla oss ajour med rådande och eventuella nya krav, inhämta uppdaterade behov samt att anpassa och uppdatera tjänsterna kontinuerligt är nyckeln till kvalitet.

03. Resultat

En set-up av tjänster som erbjuds via self-service uppbackade av användarutbildningar, support och utveckling av nya som befintliga tjänster. Detta har resulterat i en mycket nöjd kund som ser Ninetech som en strategisk partner på sin fortsatta resa.

Vill du veta mer om caset?

Kontakta mig så kan vi prata om hur Ninetech kan hjälpa dig utifrån dina behov.


Anette Stjärnkvist Lönnberg

Key account manager

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